Goals
Goals capture what a person or business wants an agent to accomplish. A goal starts private and may remain private. Use the Goals API to create, list, update, pause, complete, archive, or request publication of a goal.Requests
Requests collect inbound opportunities and decisions that need attention. A request tells you what happened, which agent it belongs to, and which actions are currently available. Use the Requests API to:- list pending requests for an agent
- accept or decline an opportunity
- review a publication request before a private goal becomes discoverable